RETURNS

The return period is offered within 14 days after reception of the goods. For all returns and exchanges a free complimentary return label will be provided for customers residing in Germany. Customers outside of Germany need to bear the costs for a trackable return, when returning an item. Please try on all bodies and briefs over your own underwear for hygenic reasons. We expect the returned items to be in the original condition, this means the items should neither be worn nor damaged or returned in a dirty condition.

Given the exceptional situation due to COVID-19 courier services are currently experiencing some delays, so slightly increased delivery lead times are to be expected. We kindly ask for your understanding and collaboration. We hope that we are all doing our best to stay safe and support each other.

RETURN PROCEDURE

When returning from outside of Germany please inform us ahead per E-mail via customerservice@opaak.de. We are happy to assist you in arranging a trackable delivery to our warehouse. Please note, for custom reasons returns from outside the EU will not be accepted when not announced beforehand with our customer service.

When returning from Germany please go to the following link:

https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=6bc97fae5bb84e0b0283b8b94a48a2f80a36fccdfa0157f37867aa585819eb53

Here you can enter your order reference number, address and E-mail address. After entering all details the retour sticker will be sent directly to your E-mail inbox ready for print. You can now simply cover the original shipping label with the new return label. Bring the package to a DHL Paket authorized shop or a post office near to you. It will take about 1-3 business days until your return arrives with our warehouse.

Upon receipt of returned goods, we will transfer your money back via the previously used payment method. This can take up to 3 business days.

EXCHANGE PROCEDURE

If you want to change a size or a style please return the article(s) with above procedure and place a new order in our online shop. We will refund back your return upon reception in our warehouse.

QUESTIONS?

We know it can be quite a journey to find the right size. Please contact us anytime per E-mail via customerservice@opaak.de. Our trained team is happy to consult you on the right size and style and lead you through the return and exchange process.

For further information, please refer to our Terms