RETURNS

For all returns and exchanges a free complimentary return label will be provided for customers residing in Germany. Customers outside of Germany need to bear the costs incurred, when returning an item. The return period is offered within 14 days after reception of the goods. Please try on all bodies and briefs over your own underwear for hygenic reasons. We expect the returned items to be in the original condition, this means the items should neither be worn nor damaged or returned in a dirty condition.

Given the exceptional situation due to COVID-19 courier services are currently experiencing some delays, so slightly increased delivery lead times are to be expected. We kindly ask for your understanding and collaboration. We hope that we are all doing our best to stay safe and support each other.

RETURN OR EXCHANGE PROCEDURE

Contact us at customerservice@opaak.de and ask for a return label. We will send an e-mail with the return label, which you need to print out. Afterwards you simply cover the original shipping label with the new return label.

Bring the package to a DHL Paket authorized shop or a post office near to you. It will take 1-3 business days until your return arrives with us.

Upon receipt of the goods, we will transfer your money back via the previously used payment method. This can take up to 3 business days. If you only want to change a size or a style, we will refund or charge back the difference and send the new order after receipt of the returned goods.

For assistance, please write us an e-mail to customerservice@opaak.de

For further information, please refer to our Terms