Please select your purchase thoughtfully and keep in mind the environmental impact behind each delivery. We are specially focused to advice you on styles and fits that suit your individual size in order to reduce the amount of deliveries to a minimum. Feel free to get in touch with our team via Customerservice@opaak.de
The return period is offered within 14 days after reception of the goods. For all returns and exchanges a free complimentary return label will be provided for customers residing in Germany. Customers outside of Germany need to bear the costs for a trackable return, when returning an item.
Please try on all bodies and briefs over your own underwear for hygenic reasons. We expect the returned items to be in the original condition, this means the items should neither be worn nor damaged or returned in a dirty condition.
Given the exceptional situation due to COVID-19 courier services are currently experiencing some delays, so slightly increased delivery lead times are to be expected. We kindly ask for your understanding and collaboration. We hope that we are all doing our best to stay safe and support each other.
For all returns and exchanges a complimentary return label will be provided for customers residing in Germany. Customers outside of Germany have to contact us via email@example.com to arrange the retour. The costs for trackable delivery, when returning an item have to be paid by the customer. Furthermore Opaak does not cover the costs for customs, duties and/or taxes that may incur during worldwide deliveries.
Upon receipt of returned goods, we will transfer your money back via the previously used payment method.
If you want to change a size or a style please return the article(s) with above procedure and place a new order in our online shop. We will refund back your return upon reception in our warehouse.
We know it can be quite a journey to find the right size. Please contact us anytime per E-mail via firstname.lastname@example.org. Our trained team is happy to consult you on the right size and style and lead you through the return and exchange process.
For further information, please refer to our Terms