SHIPPING

Given the exceptional situation due to COVID-19 courier services are currently experiencing some delays, so slightly increased delivery lead times are to be expected. We kindly ask for your understanding and collaboration by entering an address where our courier can reliably deliver your package during the day.

Opaak offers worldwide shipping with DHL GoGreen and DHL GoGreen Express. Estimated shipping times are in addition to processing times and delays due to international customs. Please note, processing times may be slightly longer during holiday periods.

SHIPPING COSTS AND TIMES

GERMANY

Domestic Delivery with DHL Standard (1-4 working days) - 6,00 EUR

For orders over 150,00 EUR - Free

EUROPEAN UNION

International Delivery with DHL Express (1-4 working days) - 12,00 EUR

For orders over 250,00 EUR - Free

WORLDWIDE

Worldwide Delivery with DHL Express (2-5 working days) - 25,00 EUR

For orders over 250,00 EUR - Free

For all returns and exchanges a complimentary return label will be provided for customers residing in Germany. Customers outside of Germany have to contact us via customerservice@opaak.de to arrange the retour. The costs for trackable delivery, when returning an item have to be paid by the customer. Furthermore Opaak does not cover the costs for customs, duties and/or taxes that may incur during worldwide deliveries.

Unfortunately we can not accept order cancellations once the goods are dispatched or have arrived at customs border of the destination country. If a shipment is undeliverable at destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or other, the package may be eliminated at destination at recipient’s cost.

For further information, please refer to our Terms

In case you have a question on the delivery to your destination, please write us an E-Mail to customerservice@opaak.de