SHIPPING
Opaak is no longer able to ship online orders to addresses in Ukraine or Russia. We remain hopeful that we will be able to deliver to our loyal customers as soon as possible.
Opaak offers worldwide shipping with DHL GoGreen and DHL GoGreen Express. Estimated shipping times are in addition to processing times and delays due to international customs. Please note, processing times may be slightly longer during holiday periods.
SHIPPING COSTS AND TIMES
GERMANY
Domestic Delivery with DHL Standard (1-4 working days) - 6,00 EUR
For orders over 150,00 EUR - Free
EUROPEAN UNION
International Delivery with DHL Express (1-4 working days) - 12,00 EUR
For orders over 250,00 EUR - Free
WORLDWIDE
Worldwide Delivery with DHL Express (2-5 working days) - 25,00 EUR
For orders over 250,00 EUR - Free
RETURNS
For all returns and exchanges a complimentary return label will be provided for customers residing in Germany. Customers outside of Germany have to contact us via customerservice@opaak.de to arrange the retour. The costs for trackable delivery, when returning an item have to be paid by the customer. Furthermore Opaak does not cover the costs for customs, duties and/or taxes that may incur during worldwide deliveries.
Unfortunately we can not accept order cancellations once the goods are dispatched or have arrived at customs border of the destination country. If a shipment is undeliverable at destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or other, the package may be eliminated at destination at recipient’s cost.
For further information, please refer to our Terms
In case you have a question on the delivery to your destination, please write us an E-Mail to customerservice@opaak.de