SHIPPING

Given the exceptional situation due to COVID-19 we are offering special free shipping conditions within EU. We hope that we are all doing our best to stay safe and support each other.

Courier services are currently experiencing some delays, so slightly increased delivery lead times are to be expected. We kindly ask for your understanding and collaboration by entering an address where our courier can reliably deliver your package during the day.

Opaak offers worldwide shipping with DHL GoGreen and DHL GoGreen Express. Estimated shipping times are in addition to processing times and delays due to international customs. Orders are typically processed within 3 business days. Please note, processing times may be slightly longer during holiday periods.

SHIPPING COSTS AND TIMES

GERMANY

DHL GoGreen Standard (1-3 working days) - Free

EUROPEAN UNION

DHL GoGreen Express (1-2 working days) - Free

WORLDWIDE

DHL GoGreen Express (1-2 working days) - 12 EUR

For orders over 200 EUR - Free

For all returns and exchanges a complimentary return label will be provided for customers residing in Germany. Customers outside of Germany need to bear the costs incurred for trackable delivery, when returning an item. Furthermore Opaak does not cover the costs for customs, duties and/or taxes that may incur during worldwide deliveries.

Unfortunately we can not accept order cancellations once the goods are dispatched or have arrived at customs border of the destination country. If a shipment is undeliverable at destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or other, the package may be eliminated at destination at recipient’s cost.

For further information, please refer to our Terms

In case you have a question on the delivery to your destination, please write us an E-Mail to customerservice@opaak.de