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FAQ

Find all answers to the frequently asked questions all about Opaak.

Can't find what you are looking for?
Feel free to get in contact via customerservice@opaak.de

PRODUCT RANGE

HOW DO I FIGURE OUT MY BRA SIZE?

To find your perfect fit use a measuring tape and follow the instructions as described at the SIZE GUIDE in our SERVICE section.
If you are still not sure what your Opaak size would be, we are happy to help you find the right size and suggest styles that are perfectly suited to your body type via customerservice@opaak.de


HOW DO I KNOW IF MY BRA FITS CORRECTLY?

Your bra size is the right one for you, when the cup fit as well as the underband fit is perfect.
This means that the band is tight enough to provide support without creating any marks. Ideally it should be possible to fit two fingers under the band.
The cup should lay flat on your skin and still envelope your entire breast. When you notice a poking of the wire into your breast, your cup size is too small. Also make sure to adjust the bra straps to balance out unevenness without digging in your shoulders.

Did you know? Bra underbands and materials stretch out naturally by time. So when buying a bra, it should fit perfectly when closed on the widest hook, so that you can adjust it when natural stretching of the fabric occurs.


DO YOU PLAN TO EXTEND YOUR SIZE RANGE?

Being inspired by the female body we continually work on expanding our size range. Every body has different needs and we are happy to help finding the perfect bodywear for you.


THE STYLE / SIZE IS SOLD OUT - WILL THERE BE A RESTOCK?

In the size selection window you will notice a note next to the sizes. When your size will be restocked, it says "Coming more soon". When it says "Sold Out", the item will not be restocked.


ARE THE PRODUCTS VEGAN?

All of our bodywear items are made of vegan materials, ranging from regenerated or recycled polyamide to micro modal and GOTS certified cotton.


HOW SHOULD I WASH MY BODYWEAR?

We warmly advise you to wash your delicate bodywear by hand. Do not dry in a drying machine or wring out the delicate pieces. Simply dry them as flat as possible by hanging or laying them.

If you have any further questions regarding the care of your products, read more at the PRODUCT CARE page in our SERVICE section.


WHAT MAKES OPAAK BODYWEAR SO EXPENSIVE?

Our styles are at a premium price range to provide high quality materials and craftsmanship. We decided to only produce in the EU and pay our manufacturers fair wages for the great work they are doing. We see our bodywear as an investment that accompanies you through your daily life and throughout the years.


DO YOU OFFER GIFT CARDS?

We do offer a digital Opaak gift card to print at home. Get in touch via customerservice@opaak.de and we will be happy to arrange an exclusive digital card for you.


ORDER PROCEDURE

CAN I CANCEL MY ORDER AFTER BEING PLACED?

Unfortunately we can not accept order cancellations once the goods are dispatched or have arrived at customs border of the destination country.


DO YOU HAVE A DISCOUNT OR SALE?

We regularly prepare special treats for our community. Make sure to subscribe to our Newsletter and never miss out on any sales or specials and receive 10% off on your next order.


WHERE CAN I BUY OPAAK?

Opaak is available in our webshop as well as selected lingerie boutiques worldwide. Check out our Stores Site to find the closest to you.

For private shopping appointments in our Duesseldorf based showroom please get in touch via customerservice@opaak.de.


WHAT ARE YOUR PAYMENT METHODS?

You can securely pay with the credit cards Visa, Master and American Express or via PayPal. You can also process a direct transaction or plan a transaction for later with Klarna.

For questions or assistance please contact customerservice@opaak.de. For further information, please refer to our Terms.


I HAVE RECEIVED A WRONG ITEM / AN ITEM IS MISSING - WHAT DO I DO?

Please reach out to us and send your concern to customerservice@opaak.de.


MY ORDERED ITEM IS DAMAGED - WHAT DO I DO?

We implement a careful quality check before packing each order. In the very unusual case that your items still arrives damaged we kindly ask you to send us a picture and brief description of the issue to customerservice@opaak.de so that we can get this resolved and send you a new product.


SHIPPING & RETURN

WHAT ARE YOUR SHIPPING METHODS?

Opaak offers worldwide shipping with DHL GoGreen and DHL GoGreen Express. Estimated shipping times are in addition to processing times and delays due to international customs. Please note, processing times may be slightly longer during holiday periods.

GERMANY
Domestic Delivery with DHL Standard (1-4 working days) - 8,00 EUR

 EUROPEAN UNION

International Delivery with DHL Express (1-4 working days) - 15,00 EUR

 WORLDWIDE

Worldwide Delivery with DHL Express (2-5 working days) - 25,00 EUR

Opaak does not cover the costs for customs, duties and/or taxes that may incur during worldwide deliveries.


WHICH COUNTRIES DO YOU DELIVER TO?

Opaak offers worldwide shipping. We are not able to ship online orders to addresses in Russia. To find a lingerie boutique offering Opaak bodywear in Russia, contact us at customerservice@opaak.de.


CAN I TRACK MY ORDER?

Once your order is placed you will receive an order confirmation as well as tracking info via email in the following days. If you have not received your information, please check your spam folder. Still haven’t received anything? Get in touch via customerservice@opaak.de


HOW CAN I RETURN?

The return period is offered within 14 days after reception of the goods. Please try on all bodies and briefs over your own underwear for hygenic reasons. We expect the returned items to be in the original condition, this means the items should neither be worn nor damaged or returned in a dirty condition.

GERMANY
For all returns and exchanges inside of Germany a free complimentary return label will be provided.

EU (not Germany), WORLDWIDE
Customers outside of Germany have to contact us via customerservice@opaak.de to arrange the retour. The costs for trackable delivery, when returning an item have to be paid by the customer. Furthermore Opaak does not cover the costs for customs, duties and/or taxes that may incur during worldwide deliveries.

Upon receipt of returned goods, we will transfer your money back via the previously used payment method.


CAN I EXCHANGE SOMETHING?

If you want to change a size or a style please return the article(s) with above procedure and place a new order in our online shop. We will refund back your return upon reception in our warehouse.

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Size Guide

Size Guide International Sizes

FIND YOUR SIZE

Every body is different, every shape has its own beauty. With focus on structures and smart textiles we want to highlight sensuality, always in consciousness of comfort. To find your perfect fit use a measuring tape and follow the instructions as described below.

1/BUST

Measure across your bust around the fullest point at a straight 90° angle.

2/UNDERBUST

Measure directly underneath your bust and keep a 90° angle.

3/HIP

Measure across the widest part of your hip make sure to keep a 90° angle.

Cup Bras

Size Bust (in cm) Underband (in cm)
75 A 86 - 90 73 - 77
80 A 91 - 95 78 - 83
70 B 83 - 87 68 - 72
75 B 88 - 92 73 - 77
80 B 93 - 97 78 - 82
85 B 98 - 102 83 - 87
70 C 85 - 89 68 - 72
75 C 90 - 94 73 - 77
80 C 95 - 99 78 - 82
85 C 100 - 104 83 - 87
65 D 82 - 86 63 - 67
70 D 87 - 91 68 - 72
75 D 92 - 96 73 - 77
80 D 97 - 101 78 - 82
85 D 102 - 106 83 - 87
65 E 84 - 88 63 - 67
70 E 89 - 93 68 - 72
75 E 94 - 98 73 - 77
80 E 99 - 103 78 - 82
85 E 104 - 108 83 - 87
65 F 86 - 90 63 - 67
70 F 91 - 95 68 - 72
75 F 96 - 100 73 - 77
80 F 101 - 105 78 - 82

Cup to Soft Bra Conversion

Cup 70 75 80 85
A - 1 2 3
B 1 2 3 4
C 2 3 4 -
D 3 4 - -

Bottoms

Opaak Hip (in cm)
1 85 - 89
2 90 - 94
3 95 - 99
4 100 - 104
5 105 - 109
6 110 - 114

 

International Sizes

Underband Size Conversion
Cup A - F

OPAAK EUR UK FR I US RU JP
65 65 30 80 0 30 65 65
70 70 32 85 1 32 70 70
75 75 34 90 2 34 75 75
80 80 36 95 3 36 80 80
85 85 38 100 4 38 85 85

Soft Bras, Bottoms, Bodies, Accessories

OPAAK EUR UK FR I US RU JP
1 34 8 36 40 4 42 7
2 36 10 38 42 6 44 9
3 38 12 40 44 8 46 11
4 40 14 42 46 10 48 13
5 42 16 44 48 12 50 15
6 44 18 46 50 14 52 17

 

Not sure what your Opaak size would be?
We are happy to help you find the right size and suggest styles that are perfectly suited to your body type.

Get in Touch